![]() And what it knew was this: At least one of those phishing phone calls had worked. The updates trickled out over one long thread that would ultimately extend into September, with Twitter sharing what it knew essentially in real-time. The National Weather Service couldn’t send out a tornado advisory, and media companies, including WIRED, were unable to tweet news about the hack, leaving the official Twitter Support account as the primary reliable source of information on the platform. You don’t need to constantly harangue the CTO.Ĭhaos ensued, with many of those who could still tweet celebrating the silencing of the “blue checks.” But it also created an information bottleneck. When you run a sprawling social network, with hundreds of millions of users, ranging from obscure bots to the leader of the free world, this kind of thing happens all the time. DART had detected suspicious activity, but the needed response was limited. Twitter has a dedicated Detection and Response Team that triages security incidents. Still, the problem didn’t filter up to Agrawal just yet. Twitter knows this and views them internally as high priority. So-called OG user names are valued among certain hacker communities the way that impressionist artwork is valued on the Upper East Side. Shortly thereafter, several Twitter accounts with short and more-became compromised. They went to a dummy site controlled by the hackers and entered their credentials in a way that served up their usernames and passwords as well as multifactor authentication codes. But a few gullible ones-maybe four, maybe six, maybe eight-were more accommodating. Many employees passed the messages onto the security team and went back to business. They were calling up consumer service and tech support personnel, instructing them to reset their passwords. Someone was trying to phish employee credentials, and they were good at it. ![]() ![]() He started to hammer away at his regular tasks-integrating deep learning into Twitter’s core algorithms, keeping everything running, and countering the constant streams of mis-, dis-, and malinformation on the platform.īut by mid-morning on the West Coast, distress signals were starting to filter through the organization. Agrawal set up in his home office in the Bay Area, in a room that he shares with his young son. Everything seemed normal on the service: T-Pain’s fans were defending him in a spat with Travis Scott people were upset that the London Underground had removed artwork by Banksy. July 15 was, at first, just another day for Parag Agrawal, the chief technology officer of Twitter.
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